Terms and conditions.
Suzi Lee Sleep services are undertaken under the following Terms and Conditions (T&Cs).
By using the Suzi Lee Sleep website and/or engaging with Suzi Lee Sleep services, you understand and are agreeing to accept these T&Cs.
Suzi Lee Sleep is compliant with GDPR policies and guidelines with the purpose of protecting the rights to privacy of all citizens. Please also read our privacy policy.
All representatives of Suzi Lee Sleep have undertaken extensive training and research into sleep, gaining a qualification through The Positively Parenthood Sleep School. They are not medically trained; their advice is not a medical diagnosis and should not be treated as such. However, they can support the identification of issues relating to sleep and suggest when medical support may be necessary. You should always seek advice of your doctor or medical professional should you have any concerns about your child’s health or specific medical condition.
Suzi Lee Sleep strongly advises that all parents follow the SIDS guidelines when dealing with their child’s sleep. Please refer to the Lullaby Trust (https://www.lullabytrust.org.uk) for further information.
Payment
The fee for Suzi Lee Sleep is due in full, in advance of the initial consultation.
Cancellation
In the event of an unforeseeable or emergency situation, Suzi Lee Sleep reserves the right to cancel any bookings made, with as short a period of notice as deemed necessary by Suzi Lee Sleep. This session will be rescheduled at the earliest convenience for both the client and Suzi Lee Sleep.
If the package is cancelled by you, the client, the following terms and conditions apply:
Less than 48 hours notice: no refund will be given
48 hours- 7 days notice: 50% refund will be given
7-14 days notice: 75% refund will be given
Suzi Lee Sleep accepts that whilst working with small children there are sometimes situations where consultations or home visits need to be cancelled due to illness. If in the event the client needs to postpone due to illness, Suzi Lee Sleep will endeavour to work with the client to arrange another date and there will be no additional charge or cancellation fee as long as the same service is rebooked within one month.
Suzi Lee Sleep reserves the right to cancel workshops at short notice due to personal circumstances – in this event all workshop attendees will be offered a full refund or chance to join another workshop at a later date. Payment for a workshop confirms your place on that given workshop and is non-refundable from the point of booking.
Services
Any medical or feeding concerns about your baby or child should be expressed in the early consultation stages of sleep coaching so that these can be addressed before putting together your plan.
Following your consultation, the intention will be to send your sleep plan to you within 48 hours.
Parents are strongly encouraged to read their sleep plan carefully before embarking on any sleep coaching/new routines/changes.
Suzi Lee Sleep advises that the parents are consistent and stick to the sleep plan provided in order to achieve success. The outcome of sleep coaching depends highly on parental consistency and therefore by agreeing to undertake the sleep coaching, the parents agree to work alongside Suzi at Suzi Lee Sleep to achieve the best results possible.
All of our methods are tried and tested and work for the majority of families I work with, however, Suzi Lee Sleep does not accept responsibility or liability for sleep coaching that does not achieve the required results during the support package process. My plans are designed to have the baby/child sleeping well within a specific time frame; however, the parent accepts responsibility for this success after I have finished my time in the client’s home, on the phone or the support period has finished.
I work closely with clients to ensure that they get the results they would like for their babies and children. In the unlikely event that you don’t see the intended progress, I will suggest alternatives which could include investigating medical or dietary issues. If after two months, during which you have followed the agreed plan, there are little to no changes in your child’s sleep, then I may recommend that you book your child in to see their GP to ensure there are no underlying medical conditions.
Additional services (follow up support or calls)
During the support period, I am contactable during the hours of 9am to 8pm from Mondays to Saturday. I do not work on Sundays. During the support period, messages and emails will be responded to as soon as possible within my working hours, and usually within 24 hours, (hopefully sooner). However, there may be times when I am with a client, with my children or due to personal circumstances, cannot reply as quickly as this.
Suzi Lee Sleep follow up email and/or WhatsApp support includes unlimited WhatsApp and/or email support for clients following their initial consultation or home support packages for the period stated in the package information. Text support should be kept to a reasonable amount, to be fair to all clients. There is no maximum number of messages per day, however please bear in mind that this is a small business, and Suzi has small children too - so from time to time there might be a delay in a reply. Suzi at Suzi Lee Sleep will endeavour to reply within 24 hours and sometimes it is much quicker than this. Please be mindful that advice given over text is subject to these conditions and is not intended to replace the advice of your GP or Paediatrician
Where stated in the packages, you will receive one or two weekly follow up calls during the support period. These must be used within the support period unless previously agreed and are for a maximum of 30 minutes. Any additional calls are charged at a rate of £50 for 30 minutes.
The support period is non-refundable and lasts for the designated time post consultation. This support period can only be used up to 2 months after the initial consultation. After this time, it is likely that another call will be needed as things may have changed with your little one. Clients must inform Suzi Lee Sleep of their start date to activate their support period. If the support period is not used by the client, there is no refund available. Any further text or email support outside of the initial support package booked is charged at £60 for 7 days additional text or email support or £50 per 30 minute phone call.
The use of any of the guidance Suzi Lee Sleep provides is of your own responsibility and at your own risk. In no event shall Suzi Lee Sleep be liable for any damages including, without limitation, incidental and consequential damages, or personal injury/wrongful death resulting from following or inability to follow the guidance.
The content Suzi Lee Sleep provides is for personal use only, not to be shared. You will be in breach of our T&C’s if you are buying to use for your own financial gain, including that of use within your own sleep support organisation, buying to share with friends or forwarding your own personal sleep plan to another for their own personal use.